Frequently asked questions

FAQ'S

What is sustainable jewelry?


Sustainable Jewelry is produced in a way that demonstrably contributes to achieving the economic, social, and environmental sustainability of the localities and communities where the product’s materials were sourced, processed and manufactured, without undermining the sustainability of communities elsewhere




What is a social enterprise?


Chureca Chic is a social enterprise, we trade to intentionally tackle social problems. Specifically inequality faced by women in Nicaragua. We invest our profits into community projects to empower women at risk to become financially independent. A donation to our NGO partner XtraOrdinary Women is included in the sale of each Chureca Chic piece.




What does the NGO “XtraOrdinary Women” do?


XtraOrdinary Women; an NGO empowering women in Nicaragua living in at-risk situations with job skills training courses and job placement services. Empowered with a job and economic independence, it is the women themselves who can then break the cycles of extreme poverty and domestic violence they live in. In our experience, 95% of the women who graduate from our ‘XtraOrdinary Women’ programme are still employed 5+ years later. They can choose brighter, happier, self sustaining futures. Read more on their website: www.xtraordinary.org




How do we make our pieces?


Our pieces are handmade and made to order. We design small capsule collections that we promote for a limited time only. We strive to use only upcycled precious metals, a minimum of 90% in each design. The sterling silver is recycled from old electronic devices in Nicaragua. We mix precious metals with locally sourced, environmentally responsible, natural material and /or our unique paper gemstones. A Chureca Chic signature, it's what we became known for; creating gems out of paper that last a lifetime, seriously. Made with 95% paper, they are made waterproof with a type of varnish (this 5% is not yet environmentally responsible yet,but we are working on it!). This means you can sing in the rain, dance in the sunshine and build snowmen with your pieces on, for life. Just please, do not jump in the pool or go deep sea diving with them, after all they are gemstones and need to be cared for.




Who is on our team?


Our entire team consists of less than eight individuals, including partner artisans. We are a small group of individuals passionate about bringing you unique pieces, made with upcycled materials, that tell extraordinary stories and empower our communities with opportunities.




How long does it take to make my piece?


We get started on making your pieces the day after we receive your order confirmation. We are slow fashion. Each piece is hand made on a made-to-order basis. We do not manage stock, this means your order is made specifically for you. We send you an email to let you know we have begun production and the estimated date when it will be ready. Our production process begins and ends locally in Nicaragua with our small team of 5 artisans. Depending on the design, it can take between 10 - 15 working days to craft your piece. Due to the nature of our production process we are unable to expedite orders, so please do bear this in mind. We will send you an update of the process as your piece is being made.




What materials do we use?


We strive to use only upcycled materials. We use a minimum of 90% repurposed precious metals in each design. The sterling silver is recycled from old electronic devices in Nicaragua. For some collections we mix precious metals with our unique paper gemstones. A Chureca Chic signature, it's what we became known for; creating gems out of paper that last a lifetime, seriously. Made with 95% paper, they are made waterproof with a type of varnish (this 5% is not yet environmentally responsible yet ,but we are working on it!). Other natural materials such as wood, ceramic, may feature in our home decor range. These are also locally sourced in an environmentally responsible way, working with partner artisans across Nicaragua.




What is our packaging made from?


Our packaging is handmade by our artisan partners at Etca. A group of talented women from the Nicaraguan pacific village of El Transito. They use recycled fabric and locally produced cotton. Passionate about the environment, they support conservation projects with their sales. Check out their work: (link to:https://www.instagram.com/etca.threads/) Our labels are printed on recycled paper. So far, in Nicaragua there are no ecological inks, but as soon as there are we will be using them!




What is Chureca Chic's social impact?


We are proud to showcase with our work that community can and should come first as an order of business, that local production is indeed possible and viable.

A donation for XtraOrdinary Women is included in the sale of each Chureca Chic piece. We have so far empowered 200 women with job skills training and job placement programmes. Please head over to “our impact” page to read more.

We love our home, our rivers, oceans, mountains and beaches. So we want to protect it. This is why we also strive to use only upcycled materials; using a minimum of 90% repurposed primary product in each design.




How does Chureca Chic measure social impact?


We wrote a blog about this! Check it out at: https://www.churecachic.com/post/we-are-a-social-enterprise




Where are we based?


In Nicaragua! Nicaragua lies in the heart of Central America; a country of crater lakes and towering volcanoes; a culture of revolutionary heroes and warrior poets; a land that captivates the soul in its difficult and beautiful contradictions.




Can I volunteer?


Of course. Thanks for asking! We have no formal volunteer programme but we always are always in need of fabulous talent to help us out with ongoing projects. The volunteer roles for now, due to COVID-19, remain remote, so you can help us from anywhere. Drop us a line at hola@churecachic.com or fill in the contact form at the bottom of this page. Tell us where you are based, what your skill set is, what your interests are, what do you think you can help us with, or in what area do you want to gain experience. Please also let us know what your time availability is, for example, 3 hours a week or full time!. We will get back to you with information on the area we think you can support us according to your skills set and availability.





TERMS AND CONDITIONS

Terms and Conditions


TERMS AND CONDITIONS These Terms and Conditions shall apply to all contracts entered into by Chureca Chic S.A ("Chureca Chic", "we" or "us") whose registered office is at Plaza Portas, Managua, Del Club Terraza, 2c al oeste, 1c al lago, 2do piso, Modulo 17, Managua 11001, Nicaragua. By placing your order with us you are accepting these Terms and Conditions. Where you do not accept these Terms and Conditions in full, you do not have permission to access the contents of this website and should cease using it immediately. DUTIES AND TAXES Please note that Chureca Chic cannot be liable for any import taxes or any other additional local costs imposed in your country. Chureca Chic is not responible for any hold ups at customs or any other postal or shipping delays that could occur once your package is on it's way. OUR COMPLETE SATISFACTION PROMISE Chureca Chic guarantees your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 15 days of receipt of order and we will be happy to offer you either an exchange or full refund minus any postage costs, providing the goods are returned in perfect condition and in the original packaging. PRICING, PAYMENTS AND DELIVERY The prices payable for goods that you order are as set out in our website. Our prices are in US$. If you purchase in another currency, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. Please see our Shipping and Returns page for information on timings and costs of delivery. We will use our reasonable endeavours to deliver the goods or services within the times indicated. However, where delivery times and dates are given, they are for general guidance only and we will not be held liable for late delivery of goods caused by circumstances beyond our reasonable control. RETURNS If you are not completely happy with your purchase we would like to offer you an exchange or a full refund. Please get in touch with us within 10 days of receiving your piece to inform us of your decision to return the item. In total, you have 15 days, upon receiving you piece, to send the piece back to us. It does not have to get back to us within 15 days but you must put it in the post within 15 days and we need to receive the postage details and proof of receipt within these 15 days. Unfortunately, we are unable to cover the cost of returns but, we will provide you with a voucher* equivalent to your return shipping costs that you can use for your next purchase. You must send us a copy of the receipt of postage. Pieces must be returned unworn and in the original packaging. Please include your original Chureca Chic order number with your return. When you return your items to us, please ensure you enclose your name and address and whether you require a refund or an exchange. Pack the items back in the parcel and send it back to: Chureca Chic S.A, Plaza Portas, Managua, Del Club Terraza, 2c al oeste, 1c al lago, 2do piso, Modulo 17, Managua 11001 Nicaragua. We strongly recommend that you send your order back to us via a trackable service. Chureca Chic cannot be held responsible for return insurance on designs and does not accept responsibility for pieces lost in transit. Your exchange, or refund, and your voucher, will be processed once we have received the returned item. *the voucher will amount to the equivalent of your shipping costs. Chureca Chic cannot be held responsible for return insurance. The voucher cannot be applied to an exchange item, if you are exchanging your piece. It can only be applied to your next purchase. Chureca Chic discount vouchers cannot be used in conjunction with any other offer or promotion on an item. CONTRACT FOR SALE The advertising of products on this site is an 'invitation to treat'. That means your order is an offer, not a contract of sale between you and Chureca Chic, so prices and production won't be contractually confirmed until you receive the 'confirmation of order' email despatched once credit card authorisation has been confirmed. We create our pieces on a made-to-order basis. This means we do not manage stock. When you order your piece you understnad that your order is made specifically for you. Which means this takes more time. Please see our Shipping and Returns page for our guidance on production and shipping times. These terms and conditions cannot be varied except by changes made by Chureca Chic on the site, which we may make from time to time. In particular, nothing said by any representative of Chureca Chic will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them. RECEIPT OF ORDER Chureca Chic must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and Chureca Chic will send you an email receipt confirming your order. Please keep this receipt for your records. Chureca Chic reserves the right to refuse to supply to any person for whatever reason. CANCELLATIONS If you realised you made a mistake and want to cancel your order, please contact us immediately since we process your order within 24 hours. DEFECTIVE AND DAMAGED ITEMS If you should receive an item that is defective, damaged or not what you ordered, please contact us within 10 days. We will help you resolve any issues as quickly as possible by replacing the item, delivering another item by way of an exchange, or refunding the amount paid. The faulty item will need to be returned to us by post to the returns address above. CUSTOMER CARE If you need assistance for any reason, please drop us a line at hola@churecachic.com or WhatsApp message or call us on +505 8574-4550. Representatives are available 10am to 6pm (CST) Monday to Friday. Our payments are processed via PayPal who use Secure Sockets Layer (SSL) technology, which is the standard internet practice and means your details are protected. Please don't try to send orders via email, as we cannot guarantee any secure transmission of details. DISCLAIMER Chureca Chic works to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site. CUSTOMER RESPONSIBILITY Chureca Chic cannot guarantee that the sale and delivery of its goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. This site and its contents will not constitute the basis for any contractual commitment between Chureca Chic and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Chureca Chic would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Chureca Chic to sell products. LEGAL GOVERNANCE Your use of this site and any contract between you and Chureca Chic for the sale of products shall be governed by and shall be construed in accordance with the laws of Nicaragua and shall be subject to the exclusive jurisdiction of the Courts of Nicaragua. COPYRIGHT AND OTHER RIGHTS All materials including images, illustrations, designs, layout, photographs, written and other text or script that are part of this site are protected by copyright, trademark, trade dress and/or other intellectual property rights owned, controlled or licensed to Chureca Chic. The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Chureca Chic or using the site as a shopping resource. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.





SHIPPING AND RETURNS

Shipping and Returns


We are slow fashion Each piece is hand made on a made-to-order basis. We do not manage stock, this means your order is made specifically for you. We get started on making your pieces the day after we receive your order confirmation. We send you an email to let you know we have begun production and teh estimated date when it will be ready. Our production process begins and ends locally in the Nicaragua with our small team of 5 artisans. Depending on the design, it can take between 10 - 15 working days to craft your piece. Due to the nature of our production process we are unable to expedite orders, so please do bear this in mind. We will send you an update of the process as your piece is being made. You will then be notified by email when you item is ready for shipping and when it has been dispatched. We ship with DHL, shipment can take betweeb 1 - 5 days depending on where you are in the world. In total between production and shipping it can take up to 4 weeks to receive your item. Your Chureca Chic pieces will arrive beautifully wrapped in our handmade packaging made by our artisan partners at Etna; a group of talented women from the nicaraguan pacific village of El Transito who make your jewelry cases with recycled fabric and locally produced cotton. They too support community projects to promote conservation in their community. SHIPPING All international orders are sent via a secure tracked service through DHL and are fully insured. You will be notified by email when your item has been dispatched and we will provide you with the tracking number. DUTIES AND TAXES Please note that Chureca Chic cannot be liable for any import taxes or any other additional local costs imposed in your country. Chureca Chic is not responible for any hold ups at customs or any other postal or shipping delays that could occur once your package is on it's way. RETURNS If you are not completely happy with your purchase we would like to offer you an exchange or a full refund. Please get in touch with us within 10 days of receiving your piece to inform us of your decision to return the item. In total, you have 15 days, upon receiving you piece, to send the piece back to us. It does not have to get back to us within 15 days but you must put it in the post within 15 days and we need to receive the postage details and proof of receipt within these 15 days. Unfortunately, we are unable to cover the cost of returns but, we will provide you with a voucher* equivalent to your return shipping costs that you can use for your next purchase. You must send us a copy of the receipt of postage. Pieces must be returned unworn and in the original packaging. Please include your original Chureca Chic order number with your return. We strongly recommend that you send your order back to us via a trackable service. Chureca Chic cannot be held responsible for return insurance on designs and does not accept responsibility for pieces lost in transit. Your exchange, or refund, and your voucher, will be processed once we have received the returned item. *the voucher will amount to the equivalent of your shipping costs. Chureca Chic cannot be held responsible for return insurance. The voucher cannot be applied to an exchange item, if you are exchanging your piece. It can only be applied to your next purchase. Chureca Chic discount vouchers cannot be used in conjunction with any other offer or promotion on an item.




Where do we ship to?


Anywhere. All international orders are sent via a secure tracked service through DHL and are fully insured. Shipment can take between 1 - 5 days depending on where you are in the world.You will be notified by email when your item is ready for shipping and when it has been dispatched and we will provide you with the tracking number.





PRICING STRUCTURE

Pricing Structure


We belive in transparency, sustainability is our way of business. The price of your piece is calculated as follows: Production costs 40% Packaging, worldwide shipping & tax 15% Community Impact 45%




What does community impact mean in the pricing structure?


At least 40% of the sales price is a direct donation to our community projects with our NGO partner XtraOrdinary Women. Your purchase empowers disadvantaged women in Nicaragua with education and guidance to achieve financial independence.





CONTACT US

NEED TO GET IN TOUCH?

churecachic@gmail.com  |  Tel: +505 8574-4550

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